Every successful client partnership begins with a strong onboarding process. Effective onboarding aligns goals, establishes clear workflows, and ensures seamless integration into fulfillment systems, reducing confusion, minimizing delays, and building confidence from day one.
At Fulco Fulfillment, Inc. (FFI), onboarding is more than a starting point; it is the foundation of a long-term partnership. Our team works closely with each client to understand their business model, product catalog, and fulfillment goals. Through clear communication, proven processes, and hands-on support, we ensure clients feel prepared and supported from the beginning.
This case study highlights how FFI’s step-by-step onboarding approach enabled a seamless U.S. fulfillment transition for a Canadian powersports parts company expanding into a new market.
Challenge
Expanding into the U.S. introduced new challenges, from managing systems and inventory to handling and shipping orders efficiently. The Canadian-based company required a U.S. fulfillment partner with experienced staff, advanced technology, and a proven track record of accurate order processing. Supporting both B2B (business-to-business) and B2C (business-to-consumer) fulfillment added further complexity, as each order type required different workflows, shipping methods, and service expectations.
A key onboarding challenge involved integrating a large and diverse catalog of 1,700–2,000 SKUs into a new inventory system. Each item needed to be accurately identified, categorized, and prepared for fulfillment, making it critical to first understand how SKUs were managed in the client’s existing operation.
Distributor orders added another layer of complexity. These B2B shipments required frequent on-the-fly kitting, custom labeling, and specialized handling. Maintaining precise scan logs and real-time inventory visibility while managing these custom requirements demanded disciplined processes and flexible operational capacity.
Solution
On-site Discovery
To ensure a smooth transition, FFI developed a detailed onboarding plan focusing on understanding and replicating the client’s existing workflows. The process began with an on-site visit to observe how inventory was organized, documented, and handled. This allowed FFI to capture product variations, packaging standards, and labeling requirements firsthand. Fast-moving SKUs were analyzed to optimize warehouse layout and improve pick-and-pack efficiency.
Structured SKU Onboarding
Using these insights, FFI implemented a structured SKU onboarding strategy with consistent naming, accurate data entry, and proper categorization. This approach created a reliable inventory foundation that supported accurate and efficient order processing from the start.
Customized Distributor Workflows
FFI also designed customized workflows for distributor orders, routing them through a dedicated order stream for white-glove handling. This included on-the-fly kitting, specialized labeling, and detailed scan-level tracking for full visibility and traceability. By combining hands-on learning, advanced system capabilities, and cross-team collaboration, FFI established workflows that supported both B2C and B2B fulfillment requirements.
Results
The client achieved a seamless U.S. fulfillment launch, successfully supporting both B2B and B2C operations.
The accurate setup of 1,700–2,000 SKUs reduced inventory discrepancies and enabled immediate order processing. A dedicated distributor workflow with on-the-fly kitting, labeling, and scan logging significantly improved order accuracy, visibility, and turnaround times.
With enhanced reporting, traceability, and a fulfillment partner equipped to handle specialized requirements, the client gained confidence in their U.S. operations. This foundation supported increased order volume, expanded SKU offerings, new distributor partnerships, and additional return processing, all without sacrificing accuracy and efficiency.
FFI Makes Onboarding Painless
A well-planned onboarding process is essential for complex fulfillment operations. By investing time upfront to understand the client’s product catalog, order types, and distributor requirements, FFI built workflows that delivered accuracy, flexibility, and speed from the very beginning.
More importantly, this onboarding approach created a scalable foundation for future growth. With systems and processes designed to adapt as order volumes increase and product offerings expand, the client is now positioned to operate efficiently within the U.S. market. This partnership demonstrates how a collaborative, detail-driven onboarding strategy can transform fulfillment from a logistical challenge into a competitive advantage.