FFI works closely with a contract assembler for the U.S. Army. This contractor provided multiple components that needed to be assembled with guaranteed accuracy for use in the field. Only some of these components were required, depending on the equipment used. FFI was asked to assemble these kits and package items to avoid breakage or deterioration during shipment and storage. Correct packaging was critical since material needed to last for long periods in harsh climates. FFI uses the kitting module within its fulfillment system to manage the task. The company’s systems specialists wrote a program to ensure that kit contents were accurate. Each of the kit components has a bar code. The system does not close out the kit until each item is individually scanned. The program is now in its second year of delivering 100% order accuracy. In the case of problems, FFI can track items back to the exact kit in which they were shipped.
category: Featured Case Study
The Ethical Manufacturing Order Fulfillment Success Story
The shoppers of today expect their items to arrive on their doorstep quickly. They want the ability to track their items during every step of their journey, and they expect their items to arrive in pristine condition. These buyer expectations were becoming a challenge to one of our customers, an ethical manufacturing customer. A wholesale B2B and B2C retailer, they sell products to wholesale boutique shops, large retailers, and Amazon direct, that were created by artisans and artists. They were growing rapidly and needed to optimize their e-commerce order fulfillment processes.
Growing Businesses Need the Right Fulfillment Partner
This manufacturing customer’s accelerating product demand was creating a fulfillment bottleneck. Having their orders kitted, picked, packed, and fulfilled out of their increasingly cluttered basement was no longer an option. They needed a fulfillment solution that could scale and support the growth of their business, and they turned to FFI to help them.
Within their first full year of operation after switching to Fulco Fulfillment Inc.’s services, our ethical manufacturing customer was able to triple their order volume.
The Customer Had Unique Fulfillment Challenges
Shipping: Finding a provider that has the correct expertise to keep up with order volumes.
Location: Pinpointing location and finding a 3PL partner located in the NY/NJ tri-state area to give the customer the ability to quickly and conveniently access their product.
Specialized Packaging: Finding a fulfillment provider with excellent attention to detail who supports their personalized touch. All packages are paper-wrapped and sealed with a logo sticker, including packing tape customized with their colorful logo.
Sales and Marketing: Getting meaningful, trustworthy fulfillment services so that they could focus on sales and marketing and continue to grow their business.
Trade Shows: Our ethical manufacturing customer displays at major trade shows and holiday markets throughout the year. In this method of marketing, the product has a chance to shine and captivate new customers. The fulfillment provider must get the product there on time and in good condition.
Customer Communication: Customers expect excellent communication, including phone calls, frequent status updates, and shared details about deliveries.
Timing Is Everything: At the time, peak shopping season was just around the corner and this ethical manufacturing company needed a solution that could help them meet and exceed their demands even when facing an unknown future.
Successful Fulfillment Creates Business Growth
Shipping/Freight Savings: Outsourcing fulfillment to FFI has allowed this customer to enjoy the combined freight discount offered by FFI, substantially lowering their shipping costs.
Inventory Management: Using Fulco Fulfillment Inc.’s Order Management System (OMS) and Warehouse Management System (WMS), this ethical manufacturing customer saw their inventory management streamlined. With the Veracore software platform, they manage inbound and outbound shipments along with inventory volumes and order status in real time.
Determining the Right Location: The customer’s base of operations in the New York East Coast Area meant that FFI in Dover, NJ was in an ideal location, conveniently located right off of Route 80, Route 46, and with access to Route 287 and Route 10. Clients can visit the warehouse and stop in for a continued hands-on type of approach.
Dedicated Client Service Manager: At FFI, a dedicated client service manager is assigned to each account and operates under the client service manager team of dedicated pickers. Our team ensures quality control of customized packaging by learning and mastering the details of each client’s specialized packaging needs.
Focus on What They Do Best: By choosing FFI to handle their fulfillment needs, our ethical manufacturing customer was able to increase marketing efforts and sales instead of being consumed by managing shipping and inventory.
Holiday Markets and Trade Show Solutions: FFI’s order management system allowed our client to allocate, manage, and track all of their tradeshow assets. They received special deliveries of materials directly to the New York City holiday show in a small delivery window and, upon conclusion of the show, items were picked up by FFI personnel and received back into client inventory.
24/7 Web Access: Our ethical manufacturing client now has 24/7 web access to its entire inventory via our web portal. They can generate reports, set understock notification levels, access order inquiries to track shipping status, or see a history of inventory usage.
Consistent Results: The FFI team has tested and optimized processes that streamline operations and get orders out on time. Even during peak season, our team has kept and maintained an astounding 99.8% accuracy on all orders.
Fulco Fulfillment Provides the Right 3PL Solutions
Fulco Fulfillment Inc. has improved this ethical manufacturing customer’s supply chain. It reduced the amount of time it takes orders to reach their valuable customers and increased the efficiency of their orders from vendors. In addition, FFI provided logistics solutions at a variable cost to maximize efficiency during the retailer’s peak and non-peak seasons.
We can have the same powerful effect on your business! To learn the ways we can solve your specific challenges, give us a call at 973-361-1700 or fill out our contact form.
Streamlining Trade Show Logistics and Booth Asset Management for a Medical Supply Company
Trade shows are high-stakes opportunities for companies to increase the visibility of their brand, launch new products, and create relationship-building opportunities with customers. They can be business-altering opportunities, but behind every booth is a complex logistical challenge. From managing and storing trade show materials to ensuring timely delivery and flawless set-up across multiple events, trade show fulfillment can become some of the most tedious and time-consuming planning for any business.
Fulco Fulfillment, Inc. (FFI), a third-party logistics (3PL) provider, streamlines the end-to-end fulfillment process, helping our clients to reduce costs, increase efficiency, and maintain consistency across multiple events. By implementing advanced management systems and an efficient fulfillment strategy, FFI can turn a traditionally reactive process into a proactive, scalable solution for clients.
The Challenges of Booth Asset Management & Trade Show Logistics
Companies participating in multiple trade shows a year face logistical challenges that can drain valuable time, budgets, and internal resources. Here is how we helped our client solve real-world logistical challenges with trade show and event fulfillment services. A national dental and medical supply company was juggling multiple events annually, incurring last-minute shipments, missing materials, and inconsistency across events.
- Disorganized Inventory: The client had trade show materials, literature, and extra components scattered across multiple locations, resulting in misplaced or damaged items. Without a single point of control, it is difficult to maintain accurate inventory levels.
- Lack of Inventory Tracking & Visibility: Without a central platform to track orders, inventory, and run reports, this client experienced unnecessary conflicts. Lack of real-time tracking, poor integration, and scalability issues obscure the movement of inventory for trade shows and events.
- Trade Show Shipping: Unfortunately, without a standardized shipping workflow, trade show and event items tended to be shipped last minute. This approach often led to higher freight costs, increased risk of delay, and greater chances for inconsistent or incomplete deliveries for these clients.
- Inconsistent Branding: When booth assets are not properly maintained, inspected, stored, or tracked, companies risk appearing unprepared or unprofessional at events. Outdated graphics, missing display items, and incomplete setups negatively impacted their attendee engagement.
These issues were causing overspending, internal frustration, and missed opportunities at trade shows and events. Partnering with FFI for booth asset management and trade show fulfillment transformed their event operations.
The Solution for Successful Trade Show Management
FFI’s solution centered around the core principles of visibility, reliability, and cost-effectiveness. In working with FFI, this client could offload the complex logistical side of trade show fulfillment and instead focus on their event execution.
- Centralized Inventory: All trade show and booth asset materials are consolidated into FFI’s warehouse, creating one point of control. Each asset was added to the warehouse and order management systems with descriptions, locations, and photographs, creating a digital inventory with real-time visibility.
- Efficient Tracking & Visibility: A user-friendly online portal lets the client easily view current stock levels, place new orders, and track current orders. Increased connectivity creates clear communication with client service managers to assist clients with anything from returns management to tracking.
- Trade Show Shipping Options: FFI calculates shipment quotes for multi-parcel or palletized shipments and determines the most optimal and cost-effective method of shipment based on rates, location, transit time, and promised delivery date.
- Ensuring Brand Consistency: FFI implements standardized quality control checks to ensure all trade show materials arrive in good condition. Material is verified before items ship out, and pre-event checks are put in place to ensure outdated or damaged items are flagged for replacement.
These solutions not only eliminated the logistical burden for our client but also helped to improve brand visibility and consistency, reduce costs, and create a more professional solution for trade shows and events.
Real Clients, Real Results
Since working with FFI, our client has followed a streamlined process where all assets are cleaned, quality-checked, and kitted ahead of each show. Inventory is managed through a live online portal, allowing authorized team members to place orders anytime for delivery to any event location. This results in faster execution, reduced internal workload, and a more consistent brand presence.
Fulco Fulfillment, Inc. partners with organizations across industries to take the complexity out of booth asset management and trade show fulfillment. By streamlining storage, inventory control, kitting, and trade show shipping and returns, FFI helps clients eliminate logistical headaches and focus on executing successful, brand-consistent events.
Through FFI’s expertise, our clients gained better control, visibility, and consistency across their trade show programs, turning their logistical challenge into a competitive advantage.
Choose Fulco Fulfillment, Inc. for Your Booth Asset Management & Trade Show Fulfillment
By partnering with Fulco Fulfillment, Inc., clients are given more than just logistical support– they gain a trusted extension of their team. From maintaining brand integrity to ensuring materials arrive when they’re needed, FFI delivers the consistency and reliability that event teams expect. Whether you’re managing a few conferences or an entire trade show calendar, count on FFI to simplify the process and elevate the outcome. Get in contact with the FFI’s professionals today to learn more!